Frequently Asked Questions

General

  • We proudly serve families in Madison, Clinton, Westbrook, Old Saybrook, Essex, Chester, and Old Lyme, Connecticut.

    If your town is not listed, please feel free to email us at info@scribbleandsprout.com to inquire about our services and see if we can accommodate your family's needs.

    • What is the fee for the personal interview and home walkthrough?

      The nominal fee is $40.00 USD.

    • How can I pay the fee?

      Once your application is processed and approved, our team will email you a link to schedule the walkthrough. This link will also provide instructions for paying the fee.

    • Is the fee refundable?

      The fee is non-refundable, as it covers the time and resources spent during the personal interview and home walkthrough.

  • Applications may be declined if there is a lack of alignment with our service offerings, if we are at capacity, or if we believe we may not be the best fit to meet the client's needs.

  • Once approved by Scribble & Sprout, you will gain access to our family portal where you can conveniently schedule appointments with our team. We do not accept scheduling requests via email or text. Appointments are available on a first-come, first-served basis through our online portal for your convenience.

  • No, at Scribble & Sprout, we prioritize the safety and well-being of your child above all else. While we strive to help maintain a tidy home during our childcare services, our focus remains solely on providing dedicated care and attention to your child's needs. All of our services, including childcare and household chores, are separate to ensure specialized care and attention for your family.

  • This section is currently under development.

Childcare Services

  • No, all of our services are provided in the comfort of your home.

  • We have a minimum requirement of 3 hours for childcare services. This ensures that our caregivers have ample time to engage with your children and provide the level of care they deserve.

  • No, we do not provide transportation services. We take pride in prioritizing the safety of your children during our childcare services. We kindly ask that you make alternative arrangements for their transportation.

  • Our childcare services cater to children from infancy through 12 years old. We provide tailored care and activities suitable for each developmental stage within this range.

  • Yes, we can accommodate walking your child to and from locations within walking distance. However, we consider several factors to ensure your child’s safety and well-being, including distance, weather conditions, and safety measures. Each situation is evaluated on a case-by-case basis to determine the best approach for your family.

  • To maintain a safe and manageable environment, we adhere to a maximum ratio of three children per caregiver, which may vary based on age. This ensures our caregivers can provide personalized attention to each child, prioritizing their safety and well-being at all times.

  • Yes, we offer children's playdate services, contingent upon meeting our caregiver-to-child ratio requirements and ensuring that both parties have completed Scribble & Sprout's application process and been approved.

Household Chores Services

  • Our team is trained to handle your property with care and respect. We take precautions to prevent damage and maintain cleanliness throughout the work process. Additionally, we are fully insured to provide you with peace of mind.

  • Yes, please provide all necessary laundry products.

  • Our children's laundry service includes washing, drying, folding, and putting away your child's clothes.

  • Yes, we provide basic cleaning supplies as part of our service. However, if you have specific preferences or require specialized cleaning products, we recommend providing them for a more personalized cleaning experience.

Donation Pickup

  • Donated items are used to support Scribble & Sprout and families within our community. We tailor essential items to meet the specific needs of each family, ensuring that contributions make a meaningful impact where it is most needed.

  • Yes, there is a fee of $25.00 USD to cover commute expenses, making it convenient for you as we collect items directly without requiring you to drop them off at a local donation center.

    • Children's clothing (clean and in good condition)

    • Toys (complete sets with all pieces intact)

    • Children's books (in good condition)

    • School supplies (pens, pencils, notebooks)

    • Children's feeding supplies (in good condition)

    • Art supplies (crayons, markers, paper)

    • Personal care items (unused toiletries, diapers)

  • We schedule donation pickups every Sunday, making it convenient for you and helping to start the new week clutter-free!